Frequently Asked Questions

Everything you need to know about shopping with Pepe Ganga Online.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as local payment options like PSE and authorized cash collection points.

How long will it take to receive my order?

Standard shipping typically takes 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

You can return most items within 30 days of purchase, provided they are in their original packaging and unused. Some exclusions apply to personal care and clearance items.

Do you offer international shipping?

Currently, Pepe Ganga Online only ships to addresses within the national territory to ensure the fastest delivery times and best service quality.

How can I track my order status?

You can track your order by logging into your account on our website or by clicking the tracking link sent to your registered email address.

Are the products sold online the same as in physical stores?

Yes, we offer the same high-quality brands and products online as we do in our physical locations, though online-exclusive promotions may occasionally apply.